Frequently Asked Questions

What is EFAP?

EFAP (Employee and Family Assistance Program) is a component of your employee benefit package.  EFAP encourages people with personal concerns to seek help as soon as possible before issues seriously affect family and work life and individual health and safety. Upper Island Counselling Services provides the counselling services for your EFAP.  We provide prompt and direct counselling by professionally trained counsellors.

What does it cost?

It's free to employees, retirees and their eligible family members.  (Some cost may occur if referred on for additional specialized service that is not covered by the employee's benefit package or government subsidized program, but this is optional - you may or may not choose to access this additional service).

Is it confidential?

Yes! We operate independently of the companies we serve.  This autonomy and the location of the offices away from the worksite, help ensure our commitment to confidentiality.  Work places have no access to client information.  Our counsellors are governed by a Professional Code of Ethics.  Confidentiality is the cornerstone of our program.

Where are you located?

We have 2 office locations serving Upper Vancouver Island – Campbell River and Comox Valley. See our “locations” page for directions.

How do I book an appointment?

Click on the "contact us" link at the top of this page for phone numbers. Please call to make an appointment.

What is the wait time for an appointment?

We are committed to offering you an appointment time within one week of your call.

What if I am in crisis?

Prompt assistance is provided to callers in crisis - same-day contact with our counselling staff or appropriate helping agency.