FAQ

An employee and family assistance program (EFAP) is a workplace benefit for employees and their families that provides them with a safe and professional place to receive the support and counselling they need with any personal concern.

Private counselling refers to the same compassionate and professional counselling as offered through our EFAP, but is available on a fee for service basis to members of our communities who do not have access to our EFAP through their workplace. Our private counselling is focused on delivering tailored, effective approaches to your individual needs. As an agency with multiple counsellors, we are able to work together to deliver efficient, effective services in a timely manner.

We have 2 office locations serving Upper Vancouver Island – Campbell River and the Comox Valley. Please find the address, maps, and directions in Contact Us.

If you are accessing our EFAP through your workplace benefits, there is no cost to you for services. For community members who do not have access to our EFAP, private counselling is available on a fee for service basis. Please call us for more details.

Simply call our office to request a counselling appointment. You will be asked your name, your phone number and whether you’re affiliated with one of our member companies, or are looking for private counselling. Our goal is to always offer you an initial counselling session as early as possible and usually within a week of your initial contact. It’s that easy.

All of our counsellors hold a Master’s degree in Counselling Psychology and are professionally registered with a provincial or national regulatory body. They receive regular supervision and consultation and attend ongoing professional development training. Please read more about our counsellors in our Team page.

Our counsellors are trained to support a broad variety of personal issues. There is really nothing that you can’t come to talk about. We will provide an assessment session and determine whether counselling will proceed with Upper Island Counselling, or whether other community referrals are indicated. Common presenting issues include but are not limited to: Relationship issues, stress, anxiety, parenting, grief, depression, workplace conflicts, separation/divorce, substance addiction, behavioral addictions, self-care, healthy lifestyle goals, emotional support for medical issues and chronic pain, life transitions, and more.

Appointments are generally available Monday to Friday between 8:30am and 4:30pm, with some evening appointments available. Please phone us for more information.

Eligible family members include; partners who are married or living common law, dependent children up to the age of 19, or up to the age of 25 if they remain in full time post-secondary education.